CANCELLATION POLICY​

Client Resource Center

Cancellation Policy

Clear cancellation timelines for court reporting, legal videography, and interpreter services. We understand schedules change and want your team to know exactly when cancellations can be made without a late cancellation fee.

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Court Reporter
End of Business Day Prior
Videographer
End of Business Day Prior
Interpreter
24 Hour Notice
Policy Overview

Cancellation windows by service

Service Type
Court Reporter
Cancel by end of business day, the day prior.
Cancellations received within that window will not incur a late cancellation fee.
Service Type
Videographer
Cancel by end of business day, the day prior.
This timeline applies to legal videography cancellations.
Service Type
Interpreter
24 hours advance notice required.
Please review the interpreter cancellation chart below for start-time-specific guidance.
Interpreter Guidance

How interpreter cancellation timing works

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Cancellations must be made 24 hours in advance, based on the scheduled start time

For example, if you have a Monday morning deposition, the interpreter must be canceled by the equivalent start time on the preceding Friday morning.

Business hours are considered 8:00 a.m. to 5:30 p.m. Monday through Friday.

Cancellation Chart

Interpreter cancellation chart

Use the chart below to determine when an interpreter cancellation must be submitted to avoid a late cancellation fee.

Deposition Start Time Cancel By
8:00 a.m. 8:00 a.m. business day prior
9:00 a.m. 9:00 a.m. business day prior
10:00 a.m. 10:00 a.m. business day prior
11:00 a.m. 11:00 a.m. business day prior
12:00 p.m. 12:00 p.m. business day prior
1:00 p.m. 1:00 p.m. business day prior
2:00 p.m. 2:00 p.m. business day prior
3:00 p.m. 3:00 p.m. business day prior
4:00 p.m. 4:00 p.m. business day prior
5:00 p.m. 5:00 p.m. business day prior
5:30 p.m. 5:30 p.m. business day prior

Need help with a schedule change?

If you have questions about a cancellation window or need help rescheduling a service, our team is here to assist.

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